When implementing your program, you may have questions regarding instruction, pedagogy, and best practices.

AskHMH is an HMH professional service that connects HMH program users with the advice, support, and knowledge they need, when they need it! AskHMH is a support service providing educators with access to program experts. Educators can ask program and pedagogical questions to support classroom implementation and instruction with their HMH program.

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1. Ask your district/school administrator to forward you the license redemption link, or assign you a unique Membership ID
2. Click on the license redemption link or go to askhmh.com and enter your Membership ID to register.
3. Create your own user profile in the system, including user name and password, to complete your license activation.

Click here to learn more about accessing and using AskHMH

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1. Go to AskHMH.com and click the Login button, and then enter the user credentials you created.
2. Select the name of your program from the drop-down menu.
3. Enter your questions.
4. An HMH Content Expert will respond to you within one business day

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You ask and we will answer! We have answered a wide variety of questions through AskHMH. We support everything. Whether you have a program implementation inquiry, a technical support need, or an instructional practice question our AskHMH experts are prepared to support or seamless connect you with someone that can!

Here is a list of some of the recent questions we have received from actual AskHMH customers:
• I would love to start incorporating the online components of the program into my class, but I don’t know where to begin. Can you help?
• What remedial materials are available for those struggling students using GO Math!®?
• Are there blackline masters for take home decodable books for Kindergarten? We are looking for something they can use at home.
• We are wondering about the objectives of the geometry unit. Do students need to name the solid shapes? Are 3D shapes referred to as “solids” throughout the program as students’ progress to higher grades? Can you help us understand the reasoning behind introducing flat shapes as parts of solids?
• How do I align the Grab-and-Go® materials to the lessons in the book?

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Contact your Account Executive to learn more about cost effective pricing and packages to bring AskHMH to your school.

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The only component available in Spanish is the Spanish Close Reader. It is a direct translation of the Close Reader.

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No, Collections does not have digital novels.

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No, only select novels have resources. You can find these under the Teacher Resources tab by clicking on “novels”.

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No, only select novels have resources. You can find these under the Teacher Resources tab by clicking on novels.

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The assessment functionality of HMHONE is not available for LMS integration. Continuum Benchmark as an adaptive assessment is currently only delivered via HMHONE. Continuum Item Bank may be available for LMS integrated via an API protocol.

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There will be an HMHONE Assessments icon for teachers and students in ThinkCentral or Holt McDougal Online (my.hrw.com) which will take users directly into HMHONE where they will see entitled programs on their dashboards.
The access location is slightly different depending on the platform, in Holt McDougal Online (my.hrw.com) there is an icon that says HMHONE Assessments that users will find on the dashboard. For students in ThinkCentral the link can be found at the top of the To Do list.

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For assignments made in HMHONE please note they will not be visible on the assignments card in Holt McDougal Online (my.hrw.com) or the To Do list in ThinkCentral. Holt McDougal Online students will need to use the HMHONE Assessments resource to get to these assessments, and ThinkCentral students will have to click on the HMHONE Assessments link in their ToDo list.

For 2017 ELA program assessments students will see their assignments on the assignment card from the HMHONE dashboard. Students can view up to four of their most recent assignments, but can access all assignments in the assignment library.

For Continuum Assessments Benchmark, assignments can only be accessed through the secure browser or a direct link login to HMHONE. Students will see separate cards for each benchmark assignment on the dashboard. These assignments will not appear when students link to HMH ONE through Holt McDougal Online (my.hrw.com) or ThinkCentral.

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Assessments taken in HMHONE will be scored and reported on in HMHONE. Please note: reports and the data cannot be co-mingled into legacy systems. The data will be exportable via a .csv file. Data will not be exportable from HMHONE into ThinkCentral or Holt McDougal Online (my.hrw.com).

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Currently users can search across a variety of criteria to quickly identify the items they desire. Current search criteria includes the ability to search by standard, key word, content program, item type, difficulty level, or Bloom’s Taxonomy level.

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We do not currently set a maximum item count for users when creating an assessment, as we believe educators are in the best position to dictate the proper item count and length of testing needed to best measure learning outcomes.

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Ed: Your Friend in Learning is a new online learning system that combines the best of technology, content, and instruction to personalize the teaching and learning experience with HMH programs for every teacher and student.

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You will always log in to Ed at http://www.hmhco.com/ed. Additional information can be found on the Ed Online Help Site for Teachers, for Students or for Administrators.

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You can find information about browser and operating system compatibility for all our platforms here.

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You can find information about rostering here.

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Teachers can find information about how to retrieve your password here.

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Once an order is processed, HMH will send a Welcome Email to the identified district contact with the order confirmation, an access code(s) and a link to the registration/sign-in page.

The registration/sign-in page will prompt you to enter an email address and the access code provided in the Welcome Email. You will be provided the opportunity to create a password, and provide answers to security questions for password retrieval if needed. On future visits, you will only need to enter your email address and password.

Note: For most copyrights 2017 and beyond, you will access Getting Started eLearning in the program’s online learning system (platform) under Professional Learning.

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Upon login, you will land at the Homepage Welcome Message. Scroll below this message to see the courses in which you are enrolled. To launch a course, select the course graphic or title.

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Communicate with your district administrator to verify if you should have access to eLearning. If no Welcome Email has been received, the district administrator should visit https://customercare.hmhco.com and select “Order Tracking” to enter order details, and then opt to view subscription emails.

For additional assistance, please contact HMH tech support: 1-800-323-9239 or email digitalcontent@hmhco.com.

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Ensure your pop-up blocker is either turned off or you have allowed pop-ups from the site. If you are working on a slow internet connection, you may experience a significant delay in course loading time.

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For Technical Support, please contact us at 1-800-323-9239 or email digitalcontent@hmhco.com.

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Send an email to eLearning@hmhco.com with a detailed request and we will follow up with you to gather more information and review your options.

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MINIMUM SYSTEM REQUIREMENTS*
CPU: 400Mhz Processor
Memory: 512MB RAM
Operating System: Windows 2000, XP, Vista, 7 or Mac OSX
Screen Resolution: 1024Å~768 or higher

BROWSER

Windows: Internet Explorer 7 and later, Firefox 1.x and later, Safari 3 and later, Google Chrome, Opera 9.5 and later

Mac: Safari 3 and later, Firefox 1.x and later, Google Chrome
Flash Player 10 or later (desktop/laptop) or HTML5 (tablets)

* Please keep in mind that these are minimum system requirements and other environmental factors may impact your course delivery performance.

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Yes, the courseware is compatible with an iPad 2 or later running iOS 5.0 or later. Full functionality on Android tablets is in development.

Note: these courses are highly interactive; when engaging with this type of content, tablet devices are sometimes limited in providing an optimal experience.

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English 3D teachers must use Teacher Central instead of SAM and the Teacher Dashboard. Teacher Central will allow teachers to plan and teach a class, run reports, find resources, and enroll students in class.

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By default, all English 3D media files will reside on a CDN (Content Delivery Network) located in our data center. For any bandwidth-challenged districts, tech service can work with them to discuss other alternatives.

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English 3D can only be deployed in a hosted environment.

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The HMH Technical Support Help Desk may be reached by phone at 800-283-5974 or by email at edtech.techsupport@hmhco.com.

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It’s good practice to export student data at the end of the school year and store it on a different server or media. The links provided below will walk you through the process of running the reports so that this data can be saved outside of the platform.

The SAM Data Management Manual has detailed instructions for data exports and related end-of-year tasks.

The Holt McDougal Online (HRW) requires teachers to export reports and save the .csv file on a shared drive. Click Here for the steps on how to run the reports. Administrators are unable to export student performance data in Holt McDougal Online.

ThinkCentral users can use options on the Reports tab to create a variety of reports. Click Here for the steps on how to run the ThinkCentral reports.

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Administrators can run a Usage Report in ThinkCentral or Holt McDougal Online which lists users that have logged into the application for the last 365 days.

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The process of preparing your data for import to HMH Import Management varies depending on your organization’s decision to purge data or retain existing data.

In the past, many districts purged their data each year in order to start the new school year clean. However, HMH no longer recommends purging to clean up your data every year. Click Here to see what HMH recommendations.

Districts or schools that need to purge data must submit a Purge Request Form specifying the extent of the data purge. Requests may take 2–10 business days to complete. The HMH Technical Contact must acknowledge on the Purge Request Form that he or she is authorized to request the purge, has agreed upon the purge with all appropriate parties in the district or school, is aware of the district’s or school’s data retention policies, and has taken appropriate steps to export data. Click Here to access the Purge Request Form.

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Currently, administrators are not managed via file import, so your lead district administrator may need to manually set the administrator accounts to Inactive if they are no longer required.

For instructions on how to set an administrator account to inactive in Holt McDougal Online (HRW) Click Here.

For instructions on how to set an administrator account to inactive in ThinkCentral Click Here.

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Simple File Format (SFF) and OneRoster 1.0 .csv are the primary file formats used to import data to ThinkCentral, Holt McDougal Online and Ed: Your Friend in Learning. SFF and OneRoster formats allow you to roster to ThinkCentral, Holt McDougal Online and Ed: Your Friend in Learning with one set of files (districts must use SFF to import roster data into Ed: Your Friend in Learning). SFF also supports importing team teachers and users tied to more than one school, and allows usernames to be changed through the file upload process.

Click here to learn more about the import templates and the benefits of using SFF or OneRoster.

Traditional file import formats are also available for ThinkCentral and Holt McDougal Online, but have different rules and templates.

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The process of preparing your data for import to HMH Import Management varies depending on your organization’s decision to purge data or retain existing data. In the past, many districts purged their data each year in order to start the new school year clean. However, HMH no longer recommends purging to clean up your data every year. Click Here to see what HMH recommendations.

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We support Google SSO, ADFS, Stoneware and other providers. Please contact your Account Executive for more details about SSO implementations.

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Simply log on to ThinkCentral, Holt McDougal Online or Ed: Your Friend in Learning and go to the Import link. Click Request SFTP Access to request SFTP site credentials and follow the on-screen instructions. For information on how to request and upload to an SFTP site Click Here.

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You can turn off the ability for users to be manually added as well as classes and rosters in ThinkCentral and Holt McDougal Online. Learn more at Online Help.

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To prepare for the HMH Import Management data import, you must first plan for the process and prepare your organization’s data files according to specific import guidelines. Before you start analyzing specific field requirements and populating the template, Click Here to review the high-level considerations to get started with your data integration effort.

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Yes, please visit the Roster area of our Back to School website to find resources, tools and instructions for rostering.

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You will always log in to Holt McDougal Online at http://my.hrw.com.

Additional information can be found on the Holt McDougal Online (my.hrw.com) Online Help Site.

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Read about getting started rostering with Holt McDougal Online (my.hrw.com).

Additional information can be found on the Holt McDougal Online (my.hrw.com) Online Help Site.

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If the name of your school does not appear, click the “HELP! My school is not listed” link. You can then easily submit a notice to Holt McDougal Online. We will then contact you by e-mail to help you to resolve the issue.

Additional information can be found by visiting Holt McDougal Online (my.hrw.com) Online Help.

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If you forget or mislay your account credentials, or if your password is overwritten, then as a Holt McDougal Online teacher you can do one or more of the following:

If the account is new and you have not yet logged in and updated your password, then you can look for the Holt McDougal Online Welcome email containing their original credentials.

If the password or username is not available then you can follow the Forgot your username or password link on the Holt McDougal Online Log In page.

You can ask a Holt McDougal Online administrator to update your password.

Additional information can be found on the Holt McDougal Online (my.hrw.com) Online Help Site.

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If a student forgets or mislays their account credentials, or if their password is overwritten, then teachers can set a temporary password or change the permanent password thru tools in the software

You can also ask a Holt McDougal Online administrator to reset the password.

Additional information can be found on the Holt McDougal Online Help Site.

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Globally-unique usernames must not overlap with a username in any other district. See Online Help for additional insight on setting globally unique values.

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Currently, the username is considered a key value in our systems. Starting this summer, the only way to change usernames will be through the use of SFF file import or OneRoster 1.0 .csv file import.

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No, secondary schools and content are not setup to be grade specific. Often you will have students in multiple grade levels attending the same class. Use the “Admin Class Activation” tool in the user interface to mass assign content to classes.

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OneRoster is a terrific standard and one that we continue to work with IMS global to improve and share vendor-based requirements as it matures and evolves. Some HMH platforms have unique restrictions that an overall standard may not support. When this comes up, the standard implies the use of metadata fields to solve for custom needs. In some cases, a future version of OneRoster or HMH software upgrades may alleviate the needs for some of these metadata fields but for now, they are part of our integration needs.    

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HMH currently supports the OneRoster 1.0 CSV format. Other versions are not supported at this time but are being considered for future enhancements. If OneRoster 1.0 CSV is not an option for you, we suggest using Simple File Format (SFF) as an alternative. If neither of these is an option, you can contact your HMH Account Executive to discuss a custom transformation process. Due to the manual nature of custom solutions, we cannot accommodate all customer requests. Customers requiring customized OneRoster support should anticipate long rostering delays. 

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HMH currently supports the OneRoster 1.0 CSV format and does not blend multiple versions of OneRoster. At this time, we offer auto-allocation in ThinkCentral and mass allocation tools for Holt McDougal Online separate from the rostering process.
 

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HMH currently requires a global username. To maintain compliance with the OneRoster standard and compatibility with other vendors, we are offering a custom field to accommodate this need. HMH is exploring solutions to allow district-unique usernames in the future.  This transition can be made seamlessly and without the need to modify user templates once that feature becomes available.  

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HMH cannot substitute or link custom fields. You must complete the template per the instructions found in our Online Help.

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At this time, ingestion of the OneRoster 1.0 CSV format does not allow the grade to be generated from the class enrollment.

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Yes, the org file needs to be included on every upload.

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Class Grade is used in the automatic content allocation in content deployed to ThinkCentral. It is also used in reporting and search features. All of these are crucial to the success of content use.

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At this time, the HMH OneRoster Agent is restricted to the primary organization location only. Future upgrades may enhance and support this feature. 

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At this time, the HMH OneRoster Agent is restricted to lead teachers only for platforms like ThinkCentral and Houghton McDougal Online (HMO). We will roster team teachers to Ed: Your friend in learning. Future upgrades may enhance and support this feature.

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HMH tries to support multiple file import solutions while keeping error reporting as simple as possible. Our Online Help provides a conversion table to assist you. Future upgrades may enhance and support this feature.

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Visit the Product Support page on this site and scroll down to Personal Math Trainer for access to tutorial videos about this tool. You can also find user guides for individual math programs listed under Go Math, HMH AGA and HMH Integrated Math 1, 2, 3

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Contact our technical support team for assistance at 1.800.323.9239.

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First log into the ThinkCentral Dashboard, go to the “Resources” Panel, and click on the Personal Math Trainer icon. Next go to “Course-Based Assignments”, find the chapter and lesson, and click on “Assign”. Finally click on “Add”, complete the “Add Activity” fields, and click “Save”.

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First, log into the ThinkCentral Dashboard, go to the “Resources” Panel and click on the Personal Math Trainer icon. Go to “Course-Based Assignments” to find the chapter and lesson, click on “Assign”, then click on “Add”.

Complete the “Add Activity” fields and select “Yes” for Adaptive Workflow. Then select “Daily Intervention and Enrichment” or “Personal Study Plan” and click “Save”.

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GO Math! K-6, Math Expressions K-6:

Daily Enrichment and Intervention – The student begins with a 5-minute adaptive warmup personalized to their performance. Then the student completes the main assignment. If the student demonstrates mastery (95%+) on the objectives assignment, they receive a 10-minute enrichment activity.

Personal Study Plan – The student completes the main assignment. If the student needs help, they receive a 15-minute adaptive activity (or prescription) personalized to their performance. The student then retakes the main assignment as a re-test.

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Log into the ThinkCentral dashboard. Knewton Analytics are only available via the ThinkCentral dashboard. Click on “Reports.” Select “General Reports > Knewton Analytics” Select a class. Click “Generate.” You can also access Quick Reports to identify questions that students struggled on by navigating to the Reports section, thenclick the Reports drop-down menu and select Quick Reports.

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First, log in to the my.hrw.com Dashboard and click on Assignments. Find the version of the assignment labeled Lesson X.X – Homework. Click on Assign, complete Assignment Manager fields and then select Assign.

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First, log in to the Holt McDougal Online (my.hrw.com) Dashboard and click on “Assignments”. Select the class, book, grade, and select the “Daily Intervention” or “Standards-Based Intervention” category, then press Submit to view available assignments. Click on “Assign” next to the assignment. Complete the assignment manager form. Click on “Submit”.

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GO Math! 6-8, HMH AGA, HMH Integrated 1, 2, 3:

Daily Intervention – The student begins with a 8- to 10-minute adaptive warmup personalized to their performance. The student completes the main assignment. If the student demonstrates mastery (95%+) on the objectives of the assignment, they receive a 10-minute enrichment activity.

Course and Standard-Based Intervention – The student completes the main assignment. If the student needs help, they receive a 20- to 30-minute adaptive activity (or prescription) personalized to their performance. The student then retakes the main assignment as a re-test.

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First, log into the HMH Player dashboard. On the “Create” card, select “Create an Assignment” and select the Unit/Chapter/Lesson. Choose the version of the assignment labeled “Homework” and complete the assignment manager fields. Then select “Assign”.

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GO Math! K-6, Math Expressions K-6:
Log in to the HMH Player dashboard and on the Create card select “Create an Assignment”. Select Unit, Chapter, and Lesson then select the version of the assignment labeled “Homework” then click “Assign”. Then select the “Daily Intervention & Enrichment” or “Personal Study Plan” option and “Assign”.

GO Math! 6-8, HMH AGA, HMH Integrated 1, 2, 3:
Log in to the HMH Player dashboard and on the “Create” card select “Create an Assignment.” Select Unit, Module, and Lesson then select the version of the assignment labeled “Homework (Daily Intervention)” and click “Assign”. Complete the assignment manager fields and select “Assign”.

Log into HMH Player. On the “Create” card select “Create an Assignment.” Then select the Unit and Module. Select the version of the assignment labeled “Course Intervention” and click “Assign”. Complete the assignment manager fields and select “Assign”.

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Log into HMH Player. Select and assignment from the “Assignments” card or click “View Assignments” to choose from more. Select “Start” to open Personal Math Trainer. Select “Start” to begin the assignment. Use the “Next” button, arrows, or the problem numbers at the top to move through the assignment. A smaller “Next” button is used to move through multi-part problems. In a homework assignment, you can select “Check Answer” to see if your response to a question is correct, and explore resources on the right panel to help you. (These are not available on tests.) Select “Save and Close” to save your work for later. Do not just close the browser window or you may lose your progress. Select “Turn It In” to submit your work to your teacher.

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Log into HMH Player. Select “View Reports” on the “Reports” card to view each assignment score. Select an assignment to view scores on each question. Select a question to see the question, your answer, and the correct response. Select “Standards” on the question screen to view the relevant standard.

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Log into HMH Player and select “View Assignments.” Select the cloud icon next to an assignment to download it to your device. When your device is offline, select the downloaded assignment to work on it offline. If you work on the downloaded assignment or turn it in, it will sync with the online platform the next time you connect with the Internet while on HMH Player.

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Getting Started Webinars OnDemand can be found on the HMH Back to School Support site.

Getting Started eLearning courses are another great option to support new teachers.

AskHMH™ provides an on-demand, performance support service providing educators with just-in-time access to program experts. Teachers can ask pedagogical questions and request online conferencing to support classroom implementation and instruction with their HMH® program.

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Our expert consultants can provide Individual or Team Coaching sessions that include lesson modeling.

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Learning how to plan effectively and prioritize content and resources are critical to the successful implementation of your new HMH program. We recommend scheduling a Follow-Up course after you have been teaching with your new program for at least 4-6 weeks.

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Click here to view the SAM Suite System Requirements and Technical Overview document, version 2.5, to review all requirements for using READ 180 Universal and all other SAM Suite programs.

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By default, all READ 180 Universal media files will reside on a CDN (Content Delivery Network) located in our data center. For any bandwidth-challenged districts, tech service can work with them to discuss other alternatives.

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READ 180 Universal can only be deployed in a hosted environment.

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Each READ 180 Upgrade Kit includes all materials needed for a full stage. Materials include a Teacher Kit (print Teacher Bookshelf plus Teacher License), the READ 180 Universal

Independent Reading Library (Complete Paperback Collection and Audiobook Paperback Collection), ReaL Books, and student Upgrade Licenses with Reading Inventory and Phonics Inventory.

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There are 9 boxes in a READ 180 Universal 30-Student, Stage B Upgrade Kit: 1 box of Teacher Materials, 2 boxes of ReaL Books (15 books per box), and 6 boxes of Independent Reading Library books (5 paperback crates, 1 audiobook paperback crate).

A 60-student, Stage B Upgrade Kit ships in 11 boxes—all of the boxes included in a 30-student kit, plus 2 additional boxes of ReaL Books.

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The current plan is to migrate current Lexile Level from READ 180 Enterprise Edition and READ 180 Next Generation.

Note that programs like Reading Inventory and Phonics Inventory are unchanged. So, historical data for those programs will still be available in SAM.

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The ReaL Book has fewer Workshops than the rBook, its Next Generation predecessor, but each Workshop dives deeper into a particular subject area with more texts that build knowledge about a topic. Accessible fluency texts, designed to meet READ 180 students at their current reading level, welcome students into each Workshop. Students then encounter texts that increase in complexity both within Workshops and across Workshops, as they acquire skills to tackle grade-level texts.

The ReaL Book provides students with multiple opportunities to respond to texts through writing, featuring explicit writing strategies from program authors Dr. Steven Graham and Dr. Karen Harris. Students have repeated opportunities to practice these strategies across workshops.

The ReaL Book also includes built-in language support, authored in partnership with Dr. Kate Kinsella, to help students develop academic language as they respond to and discuss texts.

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We have expanded the depth and breadth of our library to include high-interest texts that READ 180 Universal students will be excited to read.

Our library contains more noteworthy books than ever before. This includes award-winning winning titles such The Crossover, The One and Only Ivan, Rules, and Smile. Popular “buzz” books that students are likely to see their peers toting around outside the classroom are also featured; this includes The Lightning Thief, Divergent, How To Train Your Dragon and so much more.

In addition to our paperback offerings, we have expanded our digital reading platform to customize digital reading for each of our students. READ 180 students can now set their reading interests and receive recommendations based on their preferences, as well as their reading level. They can also take a Reading Counts! quiz from within the application, or complete their QuickWrites online. In addition, they have access to reading supports such as text-to-speech and dictionary definitions that will help them become truly independent readers.

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The structure of the READ 180 content was changed such that there are no longer topics that organize the segments. Instead, the segments are organized by cluster, allowing the student to choose more freely.

The leveling story was changed such that we have 5 levels in A, 6 levels in B and C. This allows us to better target student Lexile and allow him to move up more quickly.

We added 3 new zones: The Explore Zone, Language Zone, and Fluency Zone (built from the Spelling and Word Zones). The Explore and Language Zones focus on building background and vocabulary knowledge.

We differentiated the student path such that levels 1-3 complete the traditional Success Zone path and levels 4-6 skip Context Task and instead complete the Stretch Read activity.

We added a comprehension strategy focus to each visit to the Reading Zone, which entails strategy-related supports and comprehension questions. The questions are also now aligned to Webb’s DOK levels, and student performance determines which DOK level then encounter.

We added opportunities for students to rate their performance and their understanding.

We added 2 new writing types to the Writing Zone. Previously, we had argument, but we now also have informative and narrative.

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READ 180 Universal teacher will use HMH Teacher Central instead of SAM and the Teacher Dashboard. HMH Teacher Central will allow teacher to plan and teach a class, run reports, find resources, and enroll students in class.

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READ 180 Universal includes a Getting Started course for up to 30 teachers that can be delivered as a full day, half day, web-based, or train-the-trainer model. The goal of the course is to help teachers “get started” with the program components and technology, instructional framework, lesson planning, assessment, and daily instruction.

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HMH currently supports traditional rostering formats and approaches for Core programs based on the ThinkCentral and Holt McDougal Online learning systems.
However, as HMH continues to expand support and functionality for Simple File Format (SFF) rostering, we strongly encourage our customers to consider making the switch.

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HMH continues to expand support and functionality for the Simple File Format (SFF) rostering format. We strongly recommend districts and schools using ThinkCentral, Holt McDougal Online, and Ed: Your Friend in Learning that aren’t already using SFF to switch once end-of-year procedures are complete. (Note: SAM does not support SFF rostering formats at this time).

Switching to SFF allows districts to:

• Use one template to roster across all three HMH Core online learning systems: ThinkCentral, Holt McDougal Online, and Ed: Your Friend in Learning.
• Validate rostering files, which can help when building extracts for summer school, changing student information systems (SIS), or incorporating future SFF improvements.
• Better align their roster files to SIS.
• Make SIS functions (e.g. adds, updates, moves/transfers, etc.) easier to execute.

Districts switching to SFF may also take advantage of account linking which eliminates the need to purge data, and also:

• Supports rostering students and teachers tied to more than one school.

• Supports importing of team teachers (currently only available in ED, Your Friend in Learning).

• Allows districts to change usernames.

For more details on these upcoming rostering enhancements, see the Rostering and Activation Guide, the latest ThinkCentral, and Holt McDougal Online Feature Release Guides.

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• “I prefer to using the .csv format to ingest ISBNs.”

  Some customers feel strongly that using .csv to ingest ISBNs removes a bottleneck for teachers using the program and encourages their use of the digital materials.

  However, recent improvements to user interface tools in ThinkCentral and Holt McDougal Online help mitigate this concern.

  Automatic allocation is a ThinkCentral feature that selects appropriate grade-level content for assignment to new classes that can be removed by teacher users or filtered by student users.

  Similarly, recently added user interface tools in Holt McDougal Online allow mass assignment of program materials to mutliple classes across one or many schools at a time.

  These enhancements make it easier for teacher users (who are best qualified to ensure correct content access) to complete content assignments and allow IT administrators to focus on user provisioning and student information system (SIS) values.

• “I don’t want to spend the time and resources to make changes. What I have seems to be working, so why fix what isn’t broken?”

  While this is an understandable perspective, investing the time and resources to switch to SFF now will reduce and simplify the work involved with rostering in the future. For instance, if and when changes occur to your SIS, your upload process, or your templates, using the SFF rostering format dramatically reduces the effort and time it takes to implement the changes.

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We now offer simplified user interface tools related to product activation for both Teacher and Admin users.
In Holt McDougal Online (my.hrw.com) teachers have the greatest familiarity with which books they need to use, so we’ve made setup as simple and efficient as possible for them. Click Here for more information about how to allocate products as a teacher in Holt McDougal Online (my.hrw.com).

However, if IT administrators still want to mass assign programs, Holt McDougal Online (my.hrw.com) will allow them to select the title and mass assign to all classes with a given name. Additional optional fields in the Simple File Format for the class file (such as Subject, Course Title, and Course ID) will also help to lay the groundwork for future features that will make assignment in Holt McDougal Online (my.hrw.com) even more streamlined. Click Here for more information about how to allocate products as an administrator in Holt McDougal Online (my.hrw.com).

In ThinkCentral, we are automatically assigning all free-play titles to the class based on the grade level so there is no setup work required. Teachers will also have the ability to remove such titles if they so choose (and which will not get added back). Click Here for more information about how to enable or disable the automated allocation process as an administrator in ThinkCentral.

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HMH continues to explore ways to make rostering easier, and the ability to support file import of administrators is being considered for future improvements. At this time, you will need to add your school or district administrators one by one in the respective platforms until new features are supported.

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If the last known import file in the system includes a user that a new import file does not, the system will trigger an inactive user to be processed in the Simple File Format when the new import file is uploaded.

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Simple File Format (SFF) is built on the premise of full files for each and every upload. It is designed to get an extract from the School Information System which would contain all users, classes and class assignments for each upload. SFF creates the delta by comparing the two previous files looking for changes. Therefore, there is no need for partial files.

When uploading using SFF, you should NOT upload partial files as that will indicate to the system that it should delete any previously imported users that are not included in the partial file. Do not switch between Simple File Format and traditional file uploads.

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For Simple File Format the system triggers changes based on LASID but several of HMH’s dependent systems (as well as partnered programs) still utilize the Username as a primary key. At this time, the system needs to treat both fields as key fields to properly support all features and compliancy.

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For Simple File Format the system triggers changes based on ClassLocalId but several of HMH’s dependent systems (as well as partnered programs) still utilize the Classname as a primary key. At this time, the system needs to treat both fields as key fields to properly support all features and compliancy.

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HMH uploads the zip file into the processing queue as soon as you upload a file through the User Interface or via SFTP. The files will go from “In Queue” to processing as soon as possible. Any scheduled uploads at the time of a patch or outage will be postponed until after the patch is completed.

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Simply log on to ThinkCentral, Holt McDougal Online or Ed: Your Friend in Learning and go to the Import link. Click Request SFTP Access to request SFTP site credentials and follow the on-screen instructions. For information on how to request and upload to an SFTP site Click Here.

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Simply log on to ThinkCentral, Holt McDougal Online or Ed: Your Friend in Learning and go to the Import link. Click Request SFTP Access to request SFTP site credentials and follow the on-screen instructions. For information on how to request and upload to an SFTP site Click Here.

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Not at this time. HMH recommends logging in and checking the status of your imports. Click Here for more information on how to access the Import Dashboard to check the status.

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Not at this time. HMH recommends logging in and checking the status of your imports. Click Here for more information on how to access the Import Dashboard to check the status.

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Yes, we will support: !#$%&'()*+,-./:;<=>?@[]^_` {|}~\ and many more! Visit Online Help to see template files and character allowance.

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If a student moves from one class to another at the same school or across schools in the district, he or she may still see all prior assignments on the dashboard, but in-progress and not-started assignments are not retained. The teacher of the prior class may still see prior assignments completed under their supervision, but the new teacher may not see these assignments.

Click Here for more information on the data impact of moving user accounts.

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If a student moves from one class to another at the same school or across schools in the district, he or she may still see all prior assignments on the dashboard, but in-progress and not-started assignments are not retained. The teacher of the prior class may still see prior assignments completed under their supervision, but the new teacher may not see these assignments.

Click Here for more information on the data impact of moving user accounts.

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Yes. However, if a teacher moves from one class to another at the same school or across schools, he or she can no longer see assignments for his or her former students or classes. The new teacher can see assignments in their new class that were assigned by the former teacher. If no new teacher is assigned to the class the teacher left, that class goes inactive but students may continue to work on assignments. When a new teacher is assigned to the class the class becomes active again.

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MDR PIDs stand for Market Data Retrieval numbers (http://schooldata.com) which allows our systems to link incoming schools from the Student Information System to schools pre-loaded in the platform. MDR PIDs are 8 digits in length. Visit Online Help on how to download your MDR PIDs for your schools.

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OrganizationTypeId is a string value which you should default to “MDR”. OrganizationId is the numerical Id for the org (8 digit MDR PID). Today, we only support MDR numbers. Future software upgrades could change this experience. HMH will notify you of these improvements as they become available.

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To protect against end-of-year and start-of-year provisioning changes. At the end of a school year, at times, future school year schedules can find their way into current year files; or at the start of a school year, turning services back on can inadvertently upload a previous year’s files into the new school year. Adding a school year tag helps to prevent these situations from happening.

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Yes. If you want to manage users only and allow them to create their own classes, simply upload the USERS.csv file in a zip to manage user uploads. Do not provide the CLASS or CLASSASSIGNMENT files in the zip file.

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Ed, Your Friend in Learning and Holt McDougal Online can support class name changes. However, ThinkCentral is bound by the class name. If the class name were to change in a file import, the system would inactivate the old class and create a new class.

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Yes, but be sure the new classes have unique names that are not used in the import file. Classes added manually with the same class name as an imported file will cause errors with that upload row.

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No, classes require a teacher to be created. If you want to manage classes, you must provide all USERS, CLASSES, and CLASSASSIGNMENT csv files in the zip file.

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Several of our dependent systems as well as partnered programs still require a single grade per class. Enter the grade that that includes the product needed to teach the class. For example, if the class needs to use a sixth grade textbook, assign the class to sixth grade.

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No, at this time, ThinkCentral, Holt McDougal Online and Ed, Your Friend in Learning do not support custom demographics.

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No, most customers will only provide USERS, CLASSES, and CLASSASSIGNMENT if using Simple-File Format. Demographics is optional. If you do not want it managed, do not put it in the zip file.

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The system will ignore the fields. Demographics are only stored for students at this time.

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Multi-race codes are not supported at this time. HMH is undertaking a longer-scale solution that will support demographics of all kinds. Use the OTHER category as a placeholder instead.

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No, Holt McDougal Online (my.hrw.com) class files now only reject errors on bad rows but continue to process the file for good records.

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Yes, if you use Simple File Format or traditional ThinkCentral and Holt McDougal Online files, you must zip up the files. Compression helps in the transfer process.

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HMH supports OneRoster v1.0 .csv across all Core HMH learning systems (ThinkCentral, Holt McDougal Online, Ed:Your Friend in Learning). OneRoster v1.1 is not yet supported. OneRoster 1.0 API connection will be tested with select customers.
Please contact your Account Executive if you wish to be considered for OneRoster v1.0 API implementation. Click Here to locate your school districts Account Executive.

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HMH continues to explore ways to make rostering easier and the ability to support users tied to multiple roles is a feature being explored for future consideration. However, at this time, we do not support a user belonging to more than one role.

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District administrators may access any district-level SFTP drop or district-level file import. School administrators can only see files their school uploaded but would not have access to other school administrators or district administrator uploads.

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No, only school and district administrators have permissions to view the dashboards.

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When using Simple File Format (SFF) or OneRoster formats, HMH systems support the ingestion of team teachers.

We will apply that data to systems like Ed, Your Friend in Learning. Platforms like ThinkCentral and Holt McDougal Online will ignore this data until features are developed to support them. By allowing the ingestion of the data this sets the foundation for future features to be built to take advantage of them.

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If rostering using Simple File Format (SFF) students and teachers can be tied to more than one school (this feature is not available in OneRoster 1.0 .csv). Click Here for information on how to setup account linking.

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In ThinkCentral, the import administrators receives the error file when dropped to an SFTP site. In both ThinkCentral and Holt McDougal Online, if the uploaded user only has a username on one platform but is trying to roster to ThinkCentral and Holt McDougal Online, then the email will go to the default import admin. If no default import admin is set, the system will not let this user roster to both platforms since they do not have an account on both platforms. This can happen when you log into HRW and upload a ThinkCentral file.

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If you use the Simple File Format, there is no need to do a separate roster file for ThinkCentral and Holt McDougal Online as you will have a field in the template to designate ThinkCentral, Holt McDougal Online or both. If you use the Traditional templates you will have separate roster files for each platform.

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Whenever a record was unable to be processed to the database or in some cases warnings where data was processed but some data was incorrectly entered will be available to be seen. Click Here to view the most common import errors.

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Yes, In the ERROR DETAIL section of your error report, click the download icon. A complete and more detailed list of errors is provided as a CSV file.

Click Here for more information on how to download and read the error report.

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You will be able to read error reports and see which errors affect ThinkCentral and Holt McDougal Online (my.hrw.com). If errors exist in the most recently processed file, then an ERROR DETAIL section appears, which provides details about each error. A download icon allows you to download a complete and more detailed list of errors. The columns in the ERROR DETAIL table are described Here.

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You may view the errors by looking up a key value (studentid, username, classid, classname, etc.) that helps to identify the row that has the error. Click Here for more information on how to download and read the error report.

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ADFS (Active Directory Federation Services) and Stoneware are the SSO solutions that are currently compatible with our system for Students, Teachers and Administrators. Additional providers may be added on during the school year so if you want to plan ahead, we suggest using a username that is globally unique and aligns to a provider down the road.

If your SSO IDP is not listed, please consult with your Account Executive to see if it is a provider HMH can accommodate.

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If you are using SSO, you can actually login using SSO or you can still login to the traditional login page with your alternate/platform password. By leaving the password field null, the system will automatically generate this value. However, if passwords are automatically generated, users in your district or school will need to request a password reset in the application. Do not set all users to a static password since this is still an active login that can be used. Read our SSO Special Conditions as well as Password rules.

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ExamView by Turning Technologies is a Windows/MacOS-based application that is delivered with assessment item banks. Examview allows you to create or edit items or assessments. Customers who have a grades 6-12 program have the option of uploading these assessments* to Holt McDougal Online (HMO) for delivery.

When uploading, ExamView will prompt the user to enter his or her Holt McDougal Online login credentials. Note the following:

• Examview is not SSO-compliant. Your district’s SSO access is available only to ThinkCentral and Holt McDougal Online (my.hrw.com).
• To use Examview, users require the alternate password that you used in the file upload or platform user interface process.
• Any content in Examview that is from 9.0 installers and below is restricted to 20-character usernames, which typically does not support a traditional SSO username.
• If you do not have version 9.1 of ExamView installed, you will need to obtain from HMH updates that include version 9.1 installers.
• If you received ExamView but do not intend to use it, then this restriction does not apply.
• If you use ExamView but do not intend to upload assessments to HMO, this restriction does not apply.

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No, you can use any file format for import. As long as your platform username aligns to your SSO username.

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Yes, you can turn off Welcome emails as well as forgot password in ThinkCentral and Holt McDougal Online.

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Edit existing profiles by opening SAM and clicking the Roster tab.

To edit the profile:

1. Select the profile from the SmartBar so the profile is highlighted in orange.

2. Click the Edit Profile link on the Manage Roster menu.

3. Click the fields to enter, change, or delete information. Note that items with an asterisk (*) are required.

4. Click Save to save edits and return to the profile screen. Switching to another tab will also automatically save your changes.

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Use the Manage Student Promotions wizard in SAM to promote students from one grade to another. The Clear School Roster Utility and CSV imports can also help with managing users at the end of the school year, in preparation for the following school year. See the SAM Data Management Manual for instructions on using the wizard.

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Students in the SAM database must be enrolled in specific programs in order to use them.

To enroll students in SAM Suite programs:

1. Click the Manage Enrollment link from the Manage Roster menu in the District profile screen.

2. Click the checkboxes to enroll or unenroll students from programs. Click the checkbox at the top of the column to enroll or unenroll an entire class. Clicking a box to remove the check will unenroll that student in that program.

3. Click Save to save changes and remain on the Enrollment tab. Double-click a different selection on the SmartBar to manage detailed enrollment options for that selection.

4. Click Save & Return when you finish to save enrollment changes and return to the District or School profile screen.

If you attempt to enroll more students in a given program than you have available licenses for, you will receive a message prompting you to contact HMH Customer Service to add licenses.

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The .CSV template is a file that can be opened in Microsoft Excel and includes all of the following headers in the first row for a student import (*notes a required field):

• USER_NAME*
• PASSWORD*
• SIS_ID*
• FIRST_NAME*
• LAST_NAME*
• MIDDLE_NAME
• GRADE*
• SCHOOL_NAME
• CLASS_NAME
• LEXILE_SCORE
• LEXIL_MOD_DATE
• ETHNIC_CAUCASIAN
• ETHNIC_TWO_OR_MORE_RACES
• ETHNIC_AFRICAN_AM
• ETHNIC_HISPANIC
• ETHNIC_PACIFIC_ISL
• ETHNIC_AM_IND_AK_NATIVE
• ETHNIC_ASIAN
• GENDER_MALE
• GENDER_FEMALE
• AYP_ECON_DISADVANTAGED
• AYP_LTD_ENGLISH_PROFICIENCY
• AYP_GIFTED_TALENTED
• AYP_MIGRANT
• AYP_WITH_DISABILITIES
• LAST_COL

For a list of all available headers used in imports, see the SAM Data Dictionary. For more detailed instructions on CSV imports, see the SAM Data Management Manual. Both may be downloaded from the SAM Product Support website.

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The Educator Access Screen URL is: https://[siteID].education.scholastic.com/ScholasticCentral.

The Student URL is https://[siteDI].education.scholastic.com/

There is no port number for hosting customers.

For districts hosting their SAM Server on an HMH data center, the URL for student access must start with https, not just http. A connection error will result if just http is entered.

In the lower-right corner of the screen will be a picture of a lock. This means the connection is secure.

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To create a new school, class, teacher, or student account in SAM:

1. Select the level in the SmartBar and click the Roster tab. School accounts can only be created at the district level. Class accounts may be created at the school, grade, or teacher level. Teacher accounts may be created at the school or grade level. Group accounts may only be created at the class level. Student accounts may be created at the grade, teacher, or class level.

2. Click Add an Account under the Manage Roster menu.

3. In the window that opens, fill in the profile information (information with an asterisk [*] is required). Click Save to create the account.

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For security reasons, HMH requires verification from the account holder or person of authority at the district to process a District Administrator account password reset. HMH strongly recommends a password reset be performed from another District Administrator account. A list of available District Administrators may be obtained from Technical Support.

If no other accounts are available follow these steps:

1. Have the account holder or person of authority at the district level (for single school implementations, a school authority can make the request) contact Technical Support with the following information: request for the password, the username the password reset will be for, and a signature with the persons title and contact information (phone number and email).

2. Once the information is received, HMH with verify the information and begin to process the reset request. The password should be reset within 24-48 hours of the email being received.

Once the account has been reset, a product specialist assigned to the case will provide assistance assigning a new password to the account. (Note: If the server is not communicating with SAM Connect, the product specialist may be required to remote into the server to perform the password recovery manually.)

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In classrooms using The Reading Inventory, run the Student Roster report.

1. Log in to SAM.

2. Navigate to the class name and double-click it.

3. Click the Report tab.

4. Under The Reading Inventory run the Student Roster report.

In classrooms using iRead and MATH 180, this information may be found in SAM Central under the Usernames and Passwords link.

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For technical issues, troubleshooting, or software usage support, please contact Product Support at 1-800-283-5974

For questions related to licenses, sales, or product maintenance and support plans, please contact Customer Service at: 1-877-234-7323.

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In order to view data on Next Generation Dashboards, the following conditions have to be met:

* The teacher’s account must be active in SAM.
* The server needs to be registered with SAM Connect.
* All the schools in the database need to be matched in SAM Connect.
* The server must be actively checking in with SAM Connect.
* The READ 180 Next Generation program suite must be installed on the SAM Server with latest updates for all components.
* The server must have READ 180 Next Generation licenses and have students enrolled into at least one Next Generation application.
* The students must be assigned to a class that has READ 180 Next Generation checked in the Manage Applications portion of the class’s SAM profile.
* There cannot be duplicate authorized users in SAM Connect registered to a server that is inactive or that has different profile information than the original.
* There can be no clones of the active server in SAM Connect.

Please note that the Dashboards show a weekly overview and does not represent students’ real-time data. Use the READ 180 Next Generation reports in SAM for up-to-date student performance data.

Note: If all of these conditions are met, then the teachers and administrators should have access to READ 180 Next Generation Dashboards by going to https://samconnect.scholastic.com/auth/zip/DASH.html and using their existing SAM usernames and passwords.

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An expanded list of FAQs can be found at www.hmhco.com/product-support/ You can also call 800-283-5974 for assistance from the Technical Support Help Desk.

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You will always log in to ThinkCentral at www-k6.thinkcentral.com.

You will need to know the Country, State, District, and School that you are registered to. On entering these details on the Login screen, you can click “Remember My School” to have your browser remember them.

Additional information can be found on the ThinkCentral Online Help Site.

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If you’re a ThinkCentral teacher who has forgotten your password or your password has been overwritten, you can do one or more of the following:

Warning: District-managed passwords may be changed regularly. It is best to contact your administrator before resetting your password.

1.    On the Welcome to ThinkCentral page, select your school details.

2.    Type your User Name, and then click the Reset Password link located in the lower right corner of the page. A Reset Password: Verify Account page appears.

3.    Type the answers to your security questions exactly as you first entered them, and then click Next. The Reset Password page appears.

Note: If you answer a question incorrectly, an email is sent to the email address registered for your account. Open the email and click the link provided to reset your password. The Reset Password page appears.

4.    Type a password using the password rules. (Click to view password rules.)

5.    Retype the password, and then click Log In

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Currently, the username is considered a key value in our systems. Starting this summer, the only way to change usernames will be through the use of SFF file import or OneRoster 1.0 .csv file import.

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If passwords are district-managed, then contact the administrator in charge of passwords and have the password redistributed to the student.

If passwords are not district-managed, then do one of the following:

• Edit passwords (one at a time) on the Edit User page and provide the new password to the student. See Edit Student Accounts for details or view the following quick reference guide: Edit a Student Password (PDF 422 Kb)

• Reset the passwords of one or more students in a class to temporary passwords and then allow the students to create their own passwords. See Allow Students to Create Passwords for details or view the following quick reference guide: Reset Student Passwords (PDF 367 Kb)

Additional information can be found on the ThinkCentral Online Help Site.

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If you’re a ThinkCentral teacher who needs to access a students username, you can do one or more of the following:

• Look up the student’s user name by finding the student account. (See Find Student Accounts for details.)

• Look up the user names for an entire class, by finding a class roster. (See Find Classes and Export Rosters for details.)

Additional information can be found on the ThinkCentral Online Help Site.

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Anytime a class is created when Automate Class Libraries is on (default), any and all content for a given grade level will be automatically allocated. This will save admins from trying to import this data via .csv, and students and teachers will automatically have the content available for them on first login.

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HMH suggests you use the traditional import files and classify the specific ISBNs you want assigned.

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ThinkCentral lessons support two formats: SMART Notebook and Active Inspire. Interactive Lessons in ThinkCentral contain directions for downloading Active Inspire for users who need this program.

Additional information can be found on the ThinkCentral Teacher Support Site.

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If you forget or misplace your Holt McDougal Online account credentials, or if your password is overwritten, then as a teacher you can do the following:

• Open Holt McDougal Online by navigating to the following URL: http://my.hrw.com.
• Click the Forgot your username or password? link. The Forgot Username or Reset Password window will open.
• Enter your email and click Submit.

You can also ask a Holt McDougal Online administrator at your school or district to update your password.

Additional information can be found on the Holt McDougal Online Help Site

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You can change the password for an individual student or assign a temporary password to one or more students or to an entire class.
 
Important: In both cases, you cannot view the password once it is created. Be sure to write down or (when resetting) print out the password to pass to the student.
 
Manually change a student’s password
 
For an individual student, you can enter a new password when editing a student record. The student can use this password to log in. The student is not required to reset it. See Edit Student Records for more information.

Assign temporary passwords for students to reset
 
You can reset the password for one or multiple students on the class roster. When you reset the password, the system generates a temporary password, which you must then communicate to the student. The student uses the temporary password to log in and is immediately required to set a new password. This gives students control of their passwords. See Reset Student Password for more information.

You can also ask a Holt McDougal Online administrator at your school or district to reset the password.

Additional information can be found on the Holt McDougal Online Help Site.

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HRW does not allow changes to user names because USERNAME is considered the Primary Key. If you submit a new user name for a Holt McDougal Online (HRW) user account, the results are as follows:

• The user’s original account (JaneDoe@mydistrict.com) becomes inactive.
• A new user account is created using the new user name (JaneSmith@mydistrict.com).

You can change a user name when you submit an SFF or OneRoster import file that includes a new user name for a teacher or student account using the LASID associated with the original account.

Example
Import Run 1: LASID = 12345. USERNAME = JaneDoe@mydistrict.com
Import Run 2: LASID = 12345. USERNAME = JaneSmith@mydistrict.com

For Teacher Accounts only

• If the teacher’s class names remain unchanged, any classes assigned to the original teacher account (JaneDoe@mydistrict.com) are reassigned to the new teacher account (JaneSmith@mydistrict.com). If the class names change as part of a user name change, then the old classes (using the original class names) become inactivate and the new classes (using the new class names) are created.
• If the class name/id remains the same and the class is properly assigned to the new teacher account in the same import run, then the new teacher account has access to all of the prior class’s assessments and assignments.
• If the teacher had custom resources in the original account, those resources must be recreated in the teacher’s new account.

For Student Accounts only

• The student, using the new account, has no connection to the historical assignment data because that information is tied to the original (old) account, which is now inactive.

Recommended Best Practice: To help the user recreate necessary data that will be inaccessible after a user name change, print that data prior to changing the user name on the account. If the user name has already been changed, reactivate the old account, print the data, and then deactivate the account again.

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A globally unique user name (UN) is one that is unique across all school districts in the nation or across the globe. Of course, that global uniqueness is relevant only within the specific platform database in which the user name is used. To help you arrive at a globally unique user name within the HMH platforms, we have included three possible methods for you to consider:
 

District-Unique UN plus District and State

 
Depending on the uniqueness of your district name in your state, you may be able to build a globally unique UN by appending your district-unique user name to the district name and state code.
 
Example: JDOE@Riverside.CA (District-Unique User Name + District + State Code)
 
Note: Do not use the school name because students often move between schools, which may cause duplicates.
 

District-Unique UN plus District Email Domain

 
Depending on the uniqueness and length of your district domain, you may be able to build a globally unique UN by appending your district-unique user name to the district email domain.
 
Example: JDOE@Riverside.k12.ca.us (District-Unique User Name + District Email Domain)
 

District-Unique UN plus District PID

 
You may build a globally unique UN by appending your district-unique user name to the district MDR PID.
 
Example: JDOE-12345 (District-Unique User Name + District MDR PID)
 
Note: Do not use the school PID because students often move between schools, which may cause duplicates.

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If you’re a ThinkCentral teacher who has forgotten your password or your password has been overwritten, you can do one or more of the following:

• If the account is new and you have not yet logged in and updated your password, then you can reference the Welcome Email you received containing your original credentials.
• If the password or username is not available, then you can follow the “Forgot Username or Forgot Password” links on the ThinkCentral Log-in page.
• You can ask a ThinkCentral administrator at your school or district to update your password.

Additional information can be found on the ThinkCentral Online Help Site.

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If a student forgets or misplaces their account credentials, or if their password is overwritten, then teachers can set a temporary password or change the permanent password through account management tools in the system.

You can also ask a ThinkCentral administrator at your school or district to reset the password.

Additional information can be found on the ThinkCentral Online Help Site.

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ThinkCentral does not allow changes to user names because USERNAME is considered the Primary Key. If you submit a new user name for a ThinkCentral (TC) user account, the results are as follows:

• The user’s original account (JaneDoe@mydistrict.com) becomes inactive.
• A new user account is created using the new user name (JaneSmith@mydistrict.com).

You can change a user name when you submit an SFF or OneRoster import file that includes a new user name for a teacher or student account using the LASID associated with the original account.

Example
Import Run 1: LASID = 12345. USERNAME = JaneDoe@mydistrict.com
Import Run 2: LASID = 12345. USERNAME = JaneSmith@mydistrict.com

For Teacher Accounts only

• If the teacher’s class names remain unchanged, any classes assigned to the original teacher account (JaneDoe@mydistrict.com) are reassigned to the new teacher account (JaneSmith@mydistrict.com). If the class names change as part of a user name change, then the old classes (using the original class names) become inactivate and the new classes (using the new class names) are created.
• If the class name/id remains the same and the class is properly assigned to the new teacher account in the same import run, then the new teacher account has access to all of the prior class’s assessments and assignments.
• If the teacher had custom resources in the original account, those resources must be recreated in the teacher’s new account.

For Student Accounts only

• The student, using the new account, has no connection to the historical assignment data because that information is tied to the original (old) account, which is now inactive.

Recommended Best Practice: To help the user recreate necessary data that will be inaccessible after a user name change, print that data prior to changing the user name on the account. If the user name has already been changed, reactivate the old account, print the data, and then deactivate the account again.

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Globally-unique usernames must not overlap with a username in any other district. See Online Help for additional insight on setting globally unique values.

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For security reasons, HMH requires verification from the account holder or a person of authority at the district to process a District Administrator account password reset. HMH strongly recommends a password reset be performed from another District Administrator account. A list of available District Administrators may be obtained from Technical Support.

If no other accounts are available follow these steps:

1. Have the account holder or a person of authority at the district level (for single school implementations, a school authority can make the request) contact Technical Support with the following information:

• Request for the password
• Username for which the password will be reset
• A signature with the person’s title
• Contact information for the user (phone number and email).

2. Once the information is received, HMH will verify the information and begin to process the reset request. The password should be reset within 24 to 48 hours of the email being received.

Once the account has been reset, a product specialist assigned to the case will provide assistance assigning a new password to the account.

(Note: If a locally hosted server is not communicating with SAM Connect, the product specialist may be required to remotely connect to the server to perform the password recovery manually.)

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In classrooms using The Reading Inventory, run the Student Roster report.

1. Log in to SAM.

2. Navigate to the class name and double-click it.

3. Click the Report tab.

4. Under The Reading Inventory run the Student Roster report.

In classrooms using iRead and MATH 180, this information may be found in SAM Central under the Usernames and Passwords link.

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