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Answers to Your Back to School Questions

Search or click on a topic below to browse answers to our Back to School FAQs.
Confused by a term? Review our glossary here.

askHMH

Account Information and Questions

What is AskHMH?
How do I access my AskHMH account?
How do I submit a question through AskHMH?
What types of questions can I ask through AskHMH?
How do I get an AskHMH account for my classroom and/or school?

Collections

Program Components

Is there a Spanish version of Collections?
Are Collections novels available in a digital format?
Is the HMH Close Reads App the app version of the Close Reader?
Do all of the novels in Collections have lesson plans?

Continuum Assessments

Technology

Can Continuum Assessments be embedded into a Learning Management System (LMS) at a district level?
How do I access the Continuum Assessments that were purchased along with Collections, Journeys and Escalate?
Where do assigned assessments appear for students?
Where can I find my scored reports for ELA program assessments, the Continuum Assessments Item Bank and the Continuum Benchmark Assessments?

Items

Can you search the Continuum Item bank content?
Is there a maximum number of items that can be added from the Continuum Item Bank to a single assessment?

eLearning

Account Information

Where do I access my Getting Started eLearning courses?
I see the welcome page in my eLearning course but I don't see my eLearning courses?
If I am a teacher, how do I find out if I have access to eLearning?

Technology

The eLearning Program Overview won't load...what should I do?
Who can I reach out to if there are any problems with my eLearning course? (e.g, forgotten password)
Can I host the eLearning content on my own LMS system?
What are the Minimum System Requirements for my eLearning course?
Can I use a tablet device to take the eLearning course?

English 3D

Technology

When using the new English 3D, does Teacher Central replace Teacher Dashboard and SAM?
Where will my English 3D media files reside?
Can I still deploy English 3D in hosted or local environments?

Professional Services

What if I have specific questions about my English 3D implementation? Who can I contact for technical support?

End of Year Best Practices

How should I export school year data?
How can I export usage report data?
How do I determine whether I should purge or retain data?
As an administrator, what should I do if I find my site has multiple school or district administrators?
Are there specific formats I should use to ingest data to ThinkCentral, Holt McDougal Online and Ed: Your Friend in Learning?
Do I need to purge to use SFF?
What should I do if I am planning to migrate to Single Sign On?
What should I do if I’m planning to automate data to SFTP?
How can I turn off data editing restrictions so all changes come from file import or through a district administrator?
Are there Data Considerations I should keep in mind?
Do you have information to help me with Rostering?

Holt McDougal Online (my.hrw.com)

Account Information

How and where do I log in to Holt McDougal Online (my.hrw.com)?
How do I set up Holt McDougal Online (my.hrw.com)?
What do I do if my school is not listed when I register my Teacher's Edition?
How can I reset or access my username and password for Holt McDougal Online (my.hrw.com)?
How can I find out or reset a student's password in Holt McDougal Online (my.hrw.com)?
What is meant by globally-unique usernames?
Why can't users change their username?

Product Activation

Does Holt McDougal Online (my.hrw.com) have an Auto-Select feature?

Personal Math Trainer (PMT)

General Questions

Where can I find help on basic activities and tasks within Personal Math Trainer (PMT)?
How/where can I find technical support for Personal Math Trainer (PMT)?

ThinkCentral Users

How do I assign a Personal Math Trainer (PMT) lesson for Homework on ThinkCentral?
How do I assign an adaptive Personal Math Trainer (PMT) Homework Lesson on ThinkCentral with Daily Intervention and Enrichment or Personal Study Plan?
How do the adaptive Workflows compare?
How do I access reports for PMT assignments?

Holt McDougal Online (my.hrw.com) Users

How do I assign a Personal Math Trainer (PMT) lesson for Homework on Holt McDougal Online (my.hrw.com)?
How do I assign an adaptive Personal Math Trainer (PMT) Lesson on Holt McDougal Online (my.hrw.com)?
How do the adaptive Workflows compare?

HMH Player Users

How do I assign a Personal Math Trainer (PMT) lesson for Homework on HMH Player?
How do I assign an adaptive Personal Math Trainer Lesson on HMH Player?
How does a student complete a PMT assignment?
How does a student view the results of their PMT assignment?
How does a student do a PMT assignment offline?

Program Implementation Support

Getting Started

We hired new teachers after our Getting Started session. How can we provide support for them on how to implement their new program?

Ongoing Support

Can you show us what the program looks like with real students?
How do I fit everything in?

READ 180 Universal

Technology

How will I know if READ 180 Universal will work on my school's computers?
Where will my READ 180 Universal media files reside?
Can I still deploy READ 180 Universal in hosted or local environments?

Program Components

What is included in a READ 180 Universal Upgrade Kit?
How many boxes are included in my READ 180 Universal Upgrade Kit?

Program Updates

When I upgrade to READ 180 Universal, will my READ 180 EE and READ 180 Next Gen data migrate?
What changes were made to the rBook?
What changes were made to the student libraries in READ 180 Universal?
What changes were made to the student software in READ 180 Universal?
Does Teacher Central replace Teacher Dashboard and SAM in READ 180 Universal?

Professional Services

Will my teachers receive training on READ 180 Universal?

Rostering for ThinkCentral & Holt McDougal Online (my.hrw.com)

Templates

Can I continue using traditional ThinkCentral and Holt McDougal Online templates?
Why would I want to switch to using Simple File Format for rostering?
Why might I NOT want to switch to the use of Simple File Format for rostering?
Why doesn't the Simple File Format support ISBN Product Activation?
Why can't you auto-populate admins in Simple File Format or traditional imports?
What triggers a user to be inactivated if using Simple File Format?
Why can't the new Simple File Format support partial loads?
In Simple File Format, you have an LASID. Shouldn't that be the primary key instead of Username?
In Simple File Format, you have a ClassLocalId. Shouldn't that be the primary key instead of Class Name?

Rostering Automation

What is the scheduled upload time?
Can I automate my existing files?
Can I automate full data files in the traditional ThinkCentral and Holt McDougal Online template formats?
Will I be notified if a run does not complete in a reasonable amount of time?
Can I get the run status information emailed to me instead of logging into the dashboard every day?

File Flexibility

Do you allow special characters to be used in the import files?

Mobility

What data is saved or lost when a student moves to a new school or class in Holt McDougal Online?
What data is saved or lost when a student moves to a new school or class in ThinkCentral?
Can a teacher move from one class to another at the same school or across schools in the district?

Technical Specifications

What is a MDR PID?
What is the difference between OrganizationTypeId and OrganizationId?
Why do you strongly recommend a value for SchoolYear?
Can I add users without adding classes?
Can I change Class Names?
Can I manually add classes outside of the import?
Can I add Classes without Class Assignments?
Why does a class have a single grade? What if students of multiple grades report to this class?
Do you support Custom Demographics?
Do I have to submit a demographics file?
What happens if I put a teacher record in the demographics file?
Does your demographics file support multiple race codes?
Will Holt McDougal Online roster imports reject the entire CSV file if one row fails?
Do I have to zip my CSV files for import?
Do you support OneRoster?

Roles

Why can't a staff account be tied to more than one role?
Can both school and district administrators access the dashboards?
Can teachers access the dashboards?
Do you support team teachers when rostering?
Can users be tied to more than one school?

Technology

Why do I need to set a default Import Administrator?
Do I need to do a separate roster import for ThinkCentral and Holt McDougal Online?

Notifications and Alerts

What type of reporting errors will I see?
Will I be able to export an error report?
Will I get an error report for each program?
Will the report show line numbers of the rows with errors?

Single Sign On (SSO)

Technology

Which SSO solutions are compatible with HMH systems?
Why must I provide a password if I am using SSO?
What is the SSO limitation with ExamView?
Do you have to use Simple File Format (SFF) to get SSO?

Notifications and Alerts

Can I turn off emails and features tied to username and passwords since I am using SSO?

Student Achievement Manager (SAM)

Rostering & Licensing

How can I edit a school, class, teacher, or student profile in SAM?
How can students be promoted to another grade in SAM?
How do I enroll students into the SAM Suite programs?
What headers can be used in a CSV file for a student import into SAM?
What URL do I enter for the workstation software when using a hosted database?

Account Information

How do I create new accounts in SAM?
How can I request a password reset for my SAM District Administrator account?
How can I find out what student usernames and passwords are in Student Achievement Manager (SAM)?

Other

How can I contact Customer Service for SAM programs?
How do I access the READ 180 Next Generation Dashboards?
My FAQ was not listed above. Where can I find more answers to questions?

ThinkCentral

Account Information

How and where do I log in to ThinkCentral?
How can I reset or access my username and password for ThinkCentral?
What is meant by globally-unique usernames?
Why can't users in ThinkCentral or Holt McDougal Online change their username?
How can I find out or reset a student's password in ThinkCentral?

Product Activation

What does it mean to have Automate Class Libraries turned on in ThinkCentral?
What if I do not want all grade level free play titles assigned to my classes in ThinkCentral?

Technical Specifications

What Interactive Whiteboard formats are supported in ThinkCentral lessons?

Username & Password

Holt McDougal Online

How can I reset or access my username and password for Holt McDougal Online (my.HRW.com)?
How can I find or reset a student's password in Holt McDougal Online (my.HRW.com)?
How can I change a username in Holt McDougal Online?
What is meant by globally-unique usernames?

ThinkCentral

How can I reset or access my username and password for ThinkCentral?
How can I find or reset a student's password in ThinkCentral?
How can I change a username in ThinkCentral?
What is meant by globally-unique usernames?

Student Achievement Manager (SAM)

How can I request a password reset for my SAM District Administrator account?
How can I find out what student usernames and passwords are in Student Achievement Manager (SAM)?

Need More Help?

HMH Customer Care  

 

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