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Answers to Your Back to School Questions

Search or click on a topic below to browse answers to our Back to School FAQs.
Confused by a term? Review our glossary here.

I Need to Create an Account

NOTE: For Teachers and Students, it's likely accounts are being created through a mass rostering process. Please check with your school or district leadership before manually adding accounts.

Adding Users in Ed: Your Friend In Learning
Adding Users in ThinkCentral
Adding Users in MyHRW
Adding Users in SAM (Student Achievement Manager)

I'm Having Trouble Logging In

Is Your District Using SSO? (Single Sign-On)?

What is Single Sign-On?
How can I tell if my district is using SSO?
Common SSO Errors

I Need Help With Direct Log-Ins

Non SSO Direct Log-Ins for your HMH Programs
I need Help with My Username or Password

Ed: Your Friend in Learning

In general, how do users log into Ed?
How do I log into Ed as an Administrator?
How do I log into Ed: Your Friend in Learning as a Teacher?
How does a Student log into Ed: Your Friend in Learning?

ThinkCentral

How can I reset or access my username and password for ThinkCentral?
How can I find or reset a student's password in ThinkCentral?
How can I change a username in ThinkCentral?

Holt McDougal Online

How can I reset or access my username and password for Holt McDougal Online (my.HRW.com)?
How can I find or reset a student's password in Holt McDougal Online (my.HRW.com)?
How can I change a username in Holt McDougal Online?

Student Achievement Manager (SAM)

How can I request a password reset for my SAM District Administrator account?
How can I find out what student usernames and passwords are in Student Achievement Manager (SAM)?

I Need Help Navigating My Programs

We have free live webinars and recorded training videos to help you learn more about your HMH programs.

Free Live Webinars Conducted by HMH Experts
Recorded Webinars and Training Videos to Guide you through your HMH Programs

Ed: Your Friend in Learning

What is Ed: Your Friend in Learning?
How and where do I log in to Ed: Your Friend in Learning?
Where can I find information about what browsers and operating systems Ed: Your Friend in Learning supports?
Where can I find information about rostering for Ed: Your Friend in Learning?
How can I retrieve password information in Ed: Your Friend in Learning?

Holt McDougal Online (my.hrw.com)

Account Information

How and where do I log in to Holt McDougal Online (my.hrw.com)?
How do I set up Holt McDougal Online (my.hrw.com)?
What do I do if my school is not listed when I register my Teacher's Edition?
How can I reset or access my username and password for Holt McDougal Online (my.hrw.com)?
How can I find out or reset a student's password in Holt McDougal Online (my.hrw.com)?
What is meant by globally-unique usernames?
Why can't users change their username?

Product Activation

Does Holt McDougal Online (my.hrw.com) have an Auto-Select feature?

Student Achievement Manager (SAM)

Rostering & Licensing

How can I edit a school, class, teacher, or student profile in SAM?
How can students be promoted to another grade in SAM?
How do I enroll students into the SAM Suite programs?
What headers can be used in a CSV file for a student import into SAM?
What URL do I enter for the workstation software when using a hosted database?

Account Information

How do I create new accounts in SAM?
How can I request a password reset for my SAM District Administrator account?
How can I find out what student usernames and passwords are in Student Achievement Manager (SAM)?

Other

How can I contact Customer Service for SAM programs?
My FAQ was not listed above. Where can I find more answers to questions?

ThinkCentral

Account Information

How and where do I log in to ThinkCentral?
How can I reset or access my username and password for ThinkCentral?
Why can't users in ThinkCentral or Holt McDougal Online change their username?
How can I find or reset a student's password in ThinkCentral?
How can I access my students username for ThinkCentral?

Product Activation

What does it mean to have Automate Class Libraries turned on in ThinkCentral?
What if I do not want all grade level free play titles assigned to my classes in ThinkCentral?

Technical Specifications

What Interactive Whiteboard formats are supported in ThinkCentral lessons?

Need More Help?

HMH Customer Care  

Program/Platform Help?

Online Help Center