If you are an administrator and would like to learn more about rostering, click here.

For administrator instructions on manually adding a teacher, click here.

For instructions on manually adding a student, click here.

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If you are an administrator and would like to learn more about rostering, click here.

For instructions on manually adding user accounts in ThinkCentral, click here.

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If you are an administrator and would like to learn more about rostering, click here.

For administrator instructions on manually adding a teacher, click here.

For instructions on manually adding a student, click here.

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If you are an administrator and would like to learn more about rostering, click here.

For instructions on manually adding a student, click here.

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Single Sign-On (SSO) is a process which allows a single log-in username and password to access multiple resources without additional log-ins.
For example, Google SSO allows users to log-in once using their Google email address and access all HMH platforms without needing to log in again.

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If you are logging-in to your HMH platforms through a district portal, an LMS (such as Schoology or Canvas), or a single dashboard (such as ClassLink) it’s likely your district is using Single Sign-On.

If you’re still not sure, please contact your district technical team.

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There are a few common errors when using SSO.

1002 Error:

Oops something went wrong!

Details: The user wasn’t rostered into the target platform. Please contact your district administrator.
Error Code: 1002
Error Id: 95ac2ae70bb107be
Date: 2020-xx-xxTxx:xx:xx.xxxZ
Username Asserted: xxxxxxxxxxx@school.com

There are two possible causes for this error, both are due to rostering.
The first possible cause is that the user has not been rostered into the platform. They are either not included in the import file, or a problem with their account caused an error during the import process.
An administrator for the platform (whether it is Ed: YFIL, ThinkCentral, or MyHRW) can determine if the user is missing.
The second possible cause is that the user has been rostered into the platform, but there is a credential mismatch between the user’s username and the username the SSO provider is looking for.
Your district or school technical team should be able to determine if the username in the platform is different than the username the SSO provider requires.

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Ed: Your Friend in Learning:

https://www.hmhco.com/one/login/

Holt McDougal Online (MyHRW):

https://my.hrw.com/

ThinkCentral:

https://www-k6.thinkcentral.com/

SAM (Student Achievement Manager):

https://[site_ID].education.scholastic.com/
(Site ID is your district-specific identifier. Contact your administrator for your Site ID.)

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For direct non-SSO access to HMH programs, teachers should have received a welcome email with credentials and instructions on logging-in to your platforms.

For additional instructions for Ed: YFIL, click here.

For additional instructions for ThinkCentral, click here.

For additional instructions for MyHRW, click here.

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View this informative video.

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You will receive a Welcome email with your username and a link to create your password when your Ed: Your Friend in Learning Administrator account is created. Follow the instructions in the email or visit Help to learn how to register and log in to Ed.

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You will receive a Welcome email with your username and a link to create your password when your Ed: Your Friend in Learning teacher account is created. Follow the instructions in the email or visit Help to learn how to register and log in to Ed.

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Your school may be using single sign on (SSO) login credentials or it may be using login credentials that are specific to Ed: Your Friend in Learning. Your teacher will let you know which path to take. For additional assistance with logging in to Ed, see Help.

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If you’re a ThinkCentral teacher who has forgotten your password or your password has been overwritten, you can do one or more of the following:

• If the account is new and you have not yet logged in and updated your password, then you can reference the Welcome Email you received containing your original credentials.
• If the password or username is not available, then you can follow the “Forgot Username or Forgot Password” links on the ThinkCentral Log-in page.
• You can ask a ThinkCentral administrator at your school or district to update your password.

Additional information can be found on the ThinkCentral Online Help Site.

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If a student forgets or misplaces their account credentials, or if their password is overwritten, then teachers can set a temporary password or change the permanent password through account management tools in the system.

You can also ask a ThinkCentral administrator at your school or district to reset the password.

Additional information can be found on the ThinkCentral Online Help Site.

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ThinkCentral does not allow changes to user names because USERNAME is considered the Primary Key. If you submit a new user name for a ThinkCentral (TC) user account, the results are as follows:

• The user’s original account (JaneDoe@mydistrict.com) becomes inactive.
• A new user account is created using the new user name (JaneSmith@mydistrict.com).

You can change a user name when you submit an SFF or OneRoster import file that includes a new user name for a teacher or student account using the LASID associated with the original account.

Example
Import Run 1: LASID = 12345. USERNAME = JaneDoe@mydistrict.com
Import Run 2: LASID = 12345. USERNAME = JaneSmith@mydistrict.com

For Teacher Accounts only

• If the teacher’s class names remain unchanged, any classes assigned to the original teacher account (JaneDoe@mydistrict.com) are reassigned to the new teacher account (JaneSmith@mydistrict.com). If the class names change as part of a user name change, then the old classes (using the original class names) become inactivate and the new classes (using the new class names) are created.
• If the class name/id remains the same and the class is properly assigned to the new teacher account in the same import run, then the new teacher account has access to all of the prior class’s assessments and assignments.
• If the teacher had custom resources in the original account, those resources must be recreated in the teacher’s new account.

For Student Accounts only

• The student, using the new account, has no connection to the historical assignment data because that information is tied to the original (old) account, which is now inactive.

Recommended Best Practice: To help the user recreate necessary data that will be inaccessible after a user name change, print that data prior to changing the user name on the account. If the user name has already been changed, reactivate the old account, print the data, and then deactivate the account again.

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If you forget or misplace your Holt McDougal Online account credentials, or if your password is overwritten, then as a teacher you can do the following:

• Open Holt McDougal Online by navigating to the following URL: http://my.hrw.com.
• Click the Forgot your username or password? link. The Forgot Username or Reset Password window will open.
• Enter your email and click Submit.

You can also ask a Holt McDougal Online administrator at your school or district to update your password.

Additional information can be found on the Holt McDougal Online Help Site

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You can change the password for an individual student or assign a temporary password to one or more students or to an entire class.
 
Important: In both cases, you cannot view the password once it is created. Be sure to write down or (when resetting) print out the password to pass to the student.
 
Manually change a student’s password
 
For an individual student, you can enter a new password when editing a student record. The student can use this password to log in. The student is not required to reset it. See Edit Student Records for more information.

Assign temporary passwords for students to reset
 
You can reset the password for one or multiple students on the class roster. When you reset the password, the system generates a temporary password, which you must then communicate to the student. The student uses the temporary password to log in and is immediately required to set a new password. This gives students control of their passwords. See Reset Student Password for more information.

You can also ask a Holt McDougal Online administrator at your school or district to reset the password.

Additional information can be found on the Holt McDougal Online Help Site.

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HRW does not allow changes to user names because USERNAME is considered the Primary Key. If you submit a new user name for a Holt McDougal Online (HRW) user account, the results are as follows:

• The user’s original account (JaneDoe@mydistrict.com) becomes inactive.
• A new user account is created using the new user name (JaneSmith@mydistrict.com).

You can change a user name when you submit an SFF or OneRoster import file that includes a new user name for a teacher or student account using the LASID associated with the original account.

Example
Import Run 1: LASID = 12345. USERNAME = JaneDoe@mydistrict.com
Import Run 2: LASID = 12345. USERNAME = JaneSmith@mydistrict.com

For Teacher Accounts only

• If the teacher’s class names remain unchanged, any classes assigned to the original teacher account (JaneDoe@mydistrict.com) are reassigned to the new teacher account (JaneSmith@mydistrict.com). If the class names change as part of a user name change, then the old classes (using the original class names) become inactivate and the new classes (using the new class names) are created.
• If the class name/id remains the same and the class is properly assigned to the new teacher account in the same import run, then the new teacher account has access to all of the prior class’s assessments and assignments.
• If the teacher had custom resources in the original account, those resources must be recreated in the teacher’s new account.

For Student Accounts only

• The student, using the new account, has no connection to the historical assignment data because that information is tied to the original (old) account, which is now inactive.

Recommended Best Practice: To help the user recreate necessary data that will be inaccessible after a user name change, print that data prior to changing the user name on the account. If the user name has already been changed, reactivate the old account, print the data, and then deactivate the account again.

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For security reasons, HMH requires verification from the account holder or a person of authority at the district to process a District Administrator account password reset. HMH strongly recommends a password reset be performed from another District Administrator account. A list of available District Administrators may be obtained from Technical Support.

If no other accounts are available follow these steps:

1. Have the account holder or a person of authority at the district level (for single school implementations, a school authority can make the request) contact Technical Support with the following information:

• Request for the password
• Username for which the password will be reset
• A signature with the person’s title
• Contact information for the user (phone number and email).

2. Once the information is received, HMH will verify the information and begin to process the reset request. The password should be reset within 24 to 48 hours of the email being received.

Once the account has been reset, a product specialist assigned to the case will provide assistance assigning a new password to the account.

(Note: If a locally hosted server is not communicating with SAM Connect, the product specialist may be required to remotely connect to the server to perform the password recovery manually.)

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In classrooms using The Reading Inventory, run the Student Roster report.

1. Log in to SAM.

2. Navigate to the class name and double-click it.

3. Click the Report tab.

4. Under The Reading Inventory run the Student Roster report.

In classrooms using iRead and MATH 180, this information may be found in SAM Central under the Usernames and Passwords link.

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To register for free live webinars, click here.

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For Walkthroughs and Recorded Webinars to help you get a better understanding of your HMH Programs, visit our Training and Courses Page.

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Ed: Your Friend in Learning is a new online learning system that combines the best of technology, content, and instruction to personalize the teaching and learning experience with HMH programs for every teacher and student.

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You will always log in to Ed at http://www.hmhco.com/ed. Additional information can be found on the Ed Online Help Site for Teachers, for Students or for Administrators.

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You can find information about browser and operating system compatibility for all our platforms here.

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You can find information about rostering here.

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Teachers can find information about how to retrieve your password here.

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You will always log in to Holt McDougal Online at http://my.hrw.com.

Additional information can be found on the Holt McDougal Online (my.hrw.com) Online Help Site.

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Read about getting started rostering with Holt McDougal Online (my.hrw.com).

Additional information can be found on the Holt McDougal Online (my.hrw.com) Online Help Site.

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If the name of your school does not appear, click the “HELP! My school is not listed” link. You can then easily submit a notice to Holt McDougal Online. We will then contact you by e-mail to help you to resolve the issue.

Additional information can be found by visiting Holt McDougal Online (my.hrw.com) Online Help.

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If you forget or mislay your account credentials, or if your password is overwritten, then as a Holt McDougal Online teacher you can do one or more of the following:

If the account is new and you have not yet logged in and updated your password, then you can look for the Holt McDougal Online Welcome email containing their original credentials.

If the password or username is not available then you can follow the Forgot your username or password link on the Holt McDougal Online Log In page.

You can ask a Holt McDougal Online administrator to update your password.

Additional information can be found on the Holt McDougal Online (my.hrw.com) Online Help Site.

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If a student forgets or mislays their account credentials, or if their password is overwritten, then teachers can set a temporary password or change the permanent password thru tools in the software

You can also ask a Holt McDougal Online administrator to reset the password.

Additional information can be found on the Holt McDougal Online Help Site.

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Globally-unique usernames must not overlap with a username in any other district. See Online Help for additional insight on setting globally unique values.

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Currently, the username is considered a key value in our systems. Starting this summer, the only way to change usernames will be through the use of SFF file import or OneRoster 1.0 .csv file import.

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No, secondary schools and content are not setup to be grade specific. Often you will have students in multiple grade levels attending the same class. Use the “Admin Class Activation” tool in the user interface to mass assign content to classes.

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Edit existing profiles by opening SAM and clicking the Roster tab.

To edit the profile:

1. Select the profile from the SmartBar so the profile is highlighted in orange.

2. Click the Edit Profile link on the Manage Roster menu.

3. Click the fields to enter, change, or delete information. Note that items with an asterisk (*) are required.

4. Click Save to save edits and return to the profile screen. Switching to another tab will also automatically save your changes.

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Use the Manage Student Promotions wizard in SAM to promote students from one grade to another. The Clear School Roster Utility and CSV imports can also help with managing users at the end of the school year, in preparation for the following school year. See the SAM Data Management Manual for instructions on using the wizard.

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Students in the SAM database must be enrolled in specific programs in order to use them.

To enroll students in SAM Suite programs:

1. Click the Manage Enrollment link from the Manage Roster menu in the District profile screen.

2. Click the checkboxes to enroll or unenroll students from programs. Click the checkbox at the top of the column to enroll or unenroll an entire class. Clicking a box to remove the check will unenroll that student in that program.

3. Click Save to save changes and remain on the Enrollment tab. Double-click a different selection on the SmartBar to manage detailed enrollment options for that selection.

4. Click Save & Return when you finish to save enrollment changes and return to the District or School profile screen.

If you attempt to enroll more students in a given program than you have available licenses for, you will receive a message prompting you to contact HMH Customer Service to add licenses.

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The .CSV template is a file that can be opened in Microsoft Excel and includes all of the following headers in the first row for a student import (*notes a required field):

• USER_NAME*
• PASSWORD*
• SIS_ID*
• FIRST_NAME*
• LAST_NAME*
• MIDDLE_NAME
• GRADE*
• SCHOOL_NAME
• CLASS_NAME
• LEXILE_SCORE
• LEXIL_MOD_DATE
• ETHNIC_CAUCASIAN
• ETHNIC_TWO_OR_MORE_RACES
• ETHNIC_AFRICAN_AM
• ETHNIC_HISPANIC
• ETHNIC_PACIFIC_ISL
• ETHNIC_AM_IND_AK_NATIVE
• ETHNIC_ASIAN
• GENDER_MALE
• GENDER_FEMALE
• AYP_ECON_DISADVANTAGED
• AYP_LTD_ENGLISH_PROFICIENCY
• AYP_GIFTED_TALENTED
• AYP_MIGRANT
• AYP_WITH_DISABILITIES
• LAST_COL

For a list of all available headers used in imports, see the SAM Data Dictionary. For more detailed instructions on CSV imports, see the SAM Data Management Manual. Both may be downloaded from the SAM Product Support website.

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The Educator Access Screen URL is: https://[siteID].education.scholastic.com for both teachers and students.
The Site ID is your unique district identifier. Contact your district leadership or our help desk at edtech.techsupport@hmhco.com if you do not know your district’s site ID.

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To create a new school, class, teacher, or student account in SAM:

1. Select the level in the SmartBar and click the Roster tab. School accounts can only be created at the district level. Class accounts may be created at the school, grade, or teacher level. Teacher accounts may be created at the school or grade level. Group accounts may only be created at the class level. Student accounts may be created at the grade, teacher, or class level.

2. Click Add an Account under the Manage Roster menu.

3. In the window that opens, fill in the profile information (information with an asterisk [*] is required). Click Save to create the account.

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For security reasons, HMH requires verification from the account holder or person of authority at the district to process a District Administrator account password reset. HMH strongly recommends a password reset be performed from another District Administrator account. A list of available District Administrators may be obtained from Technical Support.

If no other accounts are available follow these steps:

1. Have the account holder or person of authority at the district level (for single school implementations, a school authority can make the request) contact Technical Support with the following information: request for the password, the username the password reset will be for, and a signature with the persons title and contact information (phone number and email).

2. Once the information is received, HMH with verify the information and begin to process the reset request. The password should be reset within 24-48 hours of the email being received.

Once the account has been reset, a product specialist assigned to the case will provide assistance assigning a new password to the account. (Note: If the server is not communicating with SAM Connect, the product specialist may be required to remote into the server to perform the password recovery manually.)

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In classrooms using The Reading Inventory, run the Student Roster report.

1. Log in to SAM.

2. Navigate to the class name and double-click it.

3. Click the Report tab.

4. Under The Reading Inventory run the Student Roster report.

In classrooms using iRead and MATH 180, this information may be found in SAM Central under the Usernames and Passwords link.

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For technical issues, troubleshooting, or software usage support, please contact Product Support at 1-800-283-5974

For questions related to licenses, sales, or product maintenance and support plans, please contact Customer Service at: 1-877-234-7323.

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An expanded list of FAQs can be found at www.hmhco.com/product-support/ You can also call 800-283-5974 for assistance from the Technical Support Help Desk.

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You will always log in to ThinkCentral at www-k6.thinkcentral.com.

You will need to know the Country, State, District, and School that you are registered to. On entering these details on the Login screen, you can click “Remember My School” to have your browser remember them.

Additional information can be found on the ThinkCentral Online Help Site.

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If you’re a ThinkCentral teacher who has forgotten your password or your password has been overwritten, you can do one or more of the following:

Warning: District-managed passwords may be changed regularly. It is best to contact your administrator before resetting your password.

1.    On the Welcome to ThinkCentral page, select your school details.

2.    Type your User Name, and then click the Reset Password link located in the lower right corner of the page. A Reset Password: Verify Account page appears.

3.    Type the answers to your security questions exactly as you first entered them, and then click Next. The Reset Password page appears.

Note: If you answer a question incorrectly, an email is sent to the email address registered for your account. Open the email and click the link provided to reset your password. The Reset Password page appears.

4.    Type a password using the password rules. (Click to view password rules.)

5.    Retype the password, and then click Log In

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Currently, the username is considered a key value in our systems. Starting this summer, the only way to change usernames will be through the use of SFF file import or OneRoster 1.0 .csv file import.

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If passwords are district-managed, then contact the administrator in charge of passwords and have the password redistributed to the student.

If passwords are not district-managed, then do one of the following:

• Edit passwords (one at a time) on the Edit User page and provide the new password to the student. See Edit Student Accounts for details or view the following quick reference guide: Edit a Student Password (PDF 422 Kb)

• Reset the passwords of one or more students in a class to temporary passwords and then allow the students to create their own passwords. See Allow Students to Create Passwords for details or view the following quick reference guide: Reset Student Passwords (PDF 367 Kb)

Additional information can be found on the ThinkCentral Online Help Site.

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If you’re a ThinkCentral teacher who needs to access a students username, you can do one or more of the following:

• Look up the student’s user name by finding the student account. (See Find Student Accounts for details.)

• Look up the user names for an entire class, by finding a class roster. (See Find Classes and Export Rosters for details.)

Additional information can be found on the ThinkCentral Online Help Site.

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Anytime a class is created when Automate Class Libraries is on (default), any and all content for a given grade level will be automatically allocated. This will save admins from trying to import this data via .csv, and students and teachers will automatically have the content available for them on first login.

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HMH suggests you use the traditional import files and classify the specific ISBNs you want assigned.

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ThinkCentral lessons support two formats: SMART Notebook and Active Inspire. Interactive Lessons in ThinkCentral contain directions for downloading Active Inspire for users who need this program.

Additional information can be found on the ThinkCentral Teacher Support Site.

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